Terms of Service

Last updated: 23 May 2026

1. About these terms

These Terms govern cleaning services provided by IOCLEAN Pty Ltd trading as ioclean, to clients (“you”) in Victoria, Australia. By engaging our services you agree to these Terms, together with any written quote or service schedule we provide.

2. Quotes and acceptance

• Quotes are valid for 30 days from the date of issue unless otherwise stated.
• Quotes are based on the scope and site conditions documented during our walk-through. Material changes to scope may result in a revised price.
• Acceptance occurs when you confirm the quote in writing (email is sufficient) or when we begin the agreed service with your authorisation.

3. Service delivery

• We provide uniformed, police-checked staff. The primary crew assigned to your site is identified in your service schedule.
• We aim to arrive within the scheduled window. If we are delayed, we will let you know as soon as practicable.
• You agree to provide safe site access, a usable water supply, working power for our equipment, and to advise us of any site-specific risks or chemicals.

4. Fees, invoicing and payment

• Fees are as stated in your quote. Recurring services are invoiced on the schedule agreed (typically monthly in arrears).
• Standard payment terms are 14 days from the invoice date unless otherwise agreed in writing.
• Late payments may incur recovery costs and interest at the rate set under the Penalty Interest Rates Act 1983 (Vic).

5. Cancellation and rescheduling

• One-off jobs: cancellation with at least 24 hours' notice is free. Less than 24 hours' notice may incur a callout fee of up to 50% of the booking.
• Recurring contracts: either party may terminate on 30 days' written notice. Termination for cause (e.g. material breach) may be made immediately.
• We may suspend service if the site becomes unsafe or if invoices remain unpaid beyond 14 days from the due date.

6. Quality, complaints and re-cleans

If you are not satisfied with a clean, please notify us within 48 hours of the visit. Where the issue is within the agreed scope and our control, we will return promptly to put it right at no additional charge.

7. Liability and insurance

• We hold $20M public liability insurance and WorkCover insurance for our crew.
• To the extent permitted by law, our liability for any loss or damage is limited to the cost of re-supplying the cleaning service or the value of the affected visit.
• We are not liable for indirect or consequential loss, or for damage to fragile, unsecured or pre-existing damaged items where the condition was not disclosed.
• Nothing in these Terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

8. Privacy

Personal information is handled in accordance with our Privacy Policy.

9. Governing law

These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.

10. Contact

Questions about these Terms? Email info@ioclean.com.au or call our office.